Refund Policy

Our Return and Refund Policy was last updated 26 December 2023

Thank you for shopping at shop.markques.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

 

Your Order Return/Cancellation Rights

You are entitled to return/cancel your order within 7 days without giving any reason for doing so.

The deadline for return/canceling an Order is 7 days from the date on which you received the goods.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: care.markques@gmail.com OR Whatsapp us on +91 9205200334

We will reimburse you no later than 7 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned: 

MarkQues Tea Products.

The supply of goods is made to your specifications or clearly personalized.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Lexical Retails Pvt Ltd

C/O MarkQues Store

F-99, Patel Nagar 3, Ghaziabad, Uttar Pradesh, India 201003

Phone: 9205200334

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

Customer Care Number 91+ 92052 00334

10.00 am to 06.00 pm (except Sunday and gazetted holidays)
 

​Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us.

Email: care.markques@gmail.com

Contact Details: care.markques@gmail.com, care@markques.com 

Whatsapp us on:  +91-9205200334

 

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MARKQUES STORE

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to shop.markques.com, accessible from https://shop.markques.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.